Featured · AI in Travel
How TTEC Saved 22% on Global Summit Travel Using AI — and What Every Agency Can Learn
Prakash Raj, Founder · April 2025 · 8 min read
When TTEC needed to manage 847 delegates across 38 countries for their annual Global CX & AI Summit in Dubai, they faced a familiar corporate travel nightmare: fragmented systems, manual visa processing, missed group fare windows, and session allocation done on spreadsheets. Here's exactly how MetasparQ's SmartMatching AI, Event Management module, and Visa Services Hub turned that into a 22% cost saving and zero-escalation event.
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